Welcome to digidox-store.com(the "Website"), operated by DIGIDOX, a merchant on Kinguin. By accessing or using this Website, you agree to these Terms of Service ("Terms"). If you do not accept any part of these Terms, please refrain from using the Website.
2.1. Users must follow the specific account redemption steps provided on the Website. Clear instructions will be available to assist you throughout the process.
2.2. Users are required to enter accurate information and adhere to any additional instructions to complete the account redemption successfully.
2.3. If any errors or issues arise during the redemption process, users should promptly report them through the Kinguin Resolution Center.
3.1. Accounts will be available and delivered via the Website after successful code redemption.
3.2. Delivery time is as indicated on the product page:
| Product Type | Maximum Delivery Time |
|---|---|
| Game Accounts (non-subscription) | 2 hours from delivery request |
| Subscription Accounts | 24 hours from delivery request |
3.3. If delivery exceeds the maximum time stated above, the customer is eligible for a full refund.
3.4. Users must provide accurate information during the redemption process to ensure successful delivery.
4.1. Users are responsible for providing accurate and complete information during the redemption process.
4.2. Customers have the full right to:
4.3. Users must maintain the confidentiality of their account credentials after delivery.
5.1. DIGIDOX guarantees that all accounts sold on the Website are legitimate and sourced from reputable providers.
5.2. Accounts provided will be valid and grant access to the intended product or service, subject to the specific terms and conditions of each game/platform.
6.1 Game Accounts Return Policy
Customers may return a game account for a refund if:
6.2 Subscription Accounts Return Policy
6.3 Non-Refundable Situations
Refunds will not be issued if the customer:
6.4 How to Request a Refund or Replacement
All claims must be submitted through the Kinguin Resolution Center.
7.1. To report a faulty or non-functional product, open a case in the Kinguin Resolution Center.
7.2. Include your Order ID and a description of the issue.
7.3. Do not escalate to Kinguin Customer Support before using the Resolution Center.
For your security, please complete these steps immediately:
You can check your order status at any time using your unique code on our Check Status page.
| Status | Description |
|---|---|
| Pending | Request has not been submitted yet |
| Processing | Request submitted, delivery in progress |
| Completed | Account has been delivered |
| Canceled | Order cancelled, refund eligible |
All timestamps are displayed with timezone information. To cancel an order before delivery, please contact our support team.
The following actions may result in account bans and will make the account non-refundable:
Note: Once you take any of these actions, the account becomes your sole responsibility and cannot be refunded.
11.1. DIGIDOX is not responsible for any direct or indirect damages, data loss, or other issues resulting from improper use of purchased accounts.
11.2. Accounts are sold as brand-new with no prior usage. If the buyer engages in cheating, changes the account region, or violates the Platform Agreement, any resulting bans will be the buyer's responsibility.
11.3. Ownership of the account transfers to the buyer upon delivery. It is the buyer's responsibility to keep the account secure.
11.4. Users acknowledge that using the Website and redeeming accounts is at their own risk.
12.1. All content on the Website, including text, images, and processes related to account redemption, is protected by intellectual property laws.
12.2. Users may not reproduce, modify, distribute, or exploit any content from the Website without prior written permission.
13.1 Data Collection
When you place an order, we collect your Order ID from Kinguin and the redemption code.
13.2 Data Usage
Your data will not be sold, shared, or disclosed to third parties, except as required for order fulfillment. Collected data is used solely for processing your order, providing support, and communicating with you about your purchase.
13.3 Data Security
We employ reasonable measures to protect your personal data from unauthorized access, alteration, or misuse. However, no online data transmission or storage system is entirely secure, and we cannot guarantee absolute security.
13.4 Data Removal
To request removal of your personal data, please contact us at kinguinsupport@digidox-store.site
13.5 Third-Party Links
The Website may contain links to third-party sites. DIGIDOX is not responsible for the privacy practices or content of these sites.
13.6 Children's Privacy
The Website is not intended for children under 13. We do not knowingly collect personal data from children.
13.7 Policy Updates
DIGIDOX reserves the right to update this Privacy Policy at any time. Changes take effect immediately upon posting.
For any questions regarding these Terms, please contact us at:
Email: kinguinsupport@digidox-store.site
We may update these Terms at any time. Continued use of the website means acceptance of the updated Terms.